Privacy Policy

Welcome to The Custom Touch. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Information We Collect
When you visit or interact with our website, we may collect:
•    Personal Information: Name, email address, postal address, phone number (if provided via contact forms or during purchases)
•    Order Information: Items purchased, shipping address, payment method (note: we do not store card details—payments are securely processed via third-party providers)
•    Technical Information: IP address, browser type, pages visited, and device data collected via cookies and analytics tools

2. How We Use Your Information
We use your information to:
•    Process and deliver orders
•    Respond to messages and provide customer support
•    Improve your browsing and shopping experience
•    Send updates, special offers, or newsletters (only if you subscribe)
•    Comply with legal requirements

3. How We Store and Share Information
Your data is stored securely and is only shared with trusted third parties when necessary—for example, with payment processors or delivery services. We do not sell, rent, or trade your personal information.

4. Cookies and Tracking Tools
Our website uses cookies and similar technologies to enhance your experience. Cookies help us:
•    Provide a smooth and reliable experience for visitors and customers
•    Identify returning users or registered members
•    Monitor how the site performs and how visitors interact with it
•    Keep the platform secure and safe to use
You can manage or disable cookies in your browser settings. However, this may impact some site features. Learn more about cookies here.

5. Your Rights
You have the right to:
•    Access, correct, or delete the personal information we hold about you
•    Withdraw consent for marketing communications at any time
•    Request that your data be removed
To make a request, contact us at info@thecustomtouch.co.uk

6. Data Security
We take appropriate security measures to protect your data and ensure it is handled responsibly and in accordance with data protection laws.

7. External Links
Our website may contain links to other platforms (e.g., social media or marketplaces like Etsy). We are not responsible for the privacy practices of those websites.

8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us
If you have any questions about this policy, please reach out:

The Custom Touch
Email: info@thecustomtouch.co.uk
Website: www.thecustomtouch.co.uk