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Terms & Conditions

Welcome to The Custom Touch. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using this website, you confirm that you’ve read, understood, and agree to be bound by these Terms.

 

1. Website Ownership and Use

This website is owned and operated by The Custom Touch. Through this website, we offer visitors the ability to browse and purchase handmade and personalised products, such as greeting cards, home décor, glassware, stationery, and accessories.

By using our website or placing an order, you agree to be legally bound by these Terms and any policies referenced here, including our Privacy Policy.

 

2. Eligibility to Use the Site

You must be at least 18 years old, You must be 18 years or older, or have legal parental consent, to use this website or purchase our products. You must also have the legal authority to enter into these Terms. Use of the website is not permitted where prohibited by law.

 

3. Product Listings & Purchases

By purchasing an item from our website, you agree that:

  • You are responsible for reading the full product listing before making a purchase.

  • You enter into a legally binding contract once you complete the checkout process.

  • You understand that colours, finishes, and details may appear slightly different in person due to screen differences or customisation options.

  • Many of our items are made to order, so processing and delivery times may vary.

 

4. Pricing & Payment

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to update prices at any time. If a pricing error occurs, we will contact you before processing your order.

Payments are processed securely through our chosen payment providers. We do not store card details.

 

5. Shipping, Returns & Cancellations

We aim to dispatch all orders within the timeframe stated on each product page. Custom or made-to-order items may take longer.

We accept returns on eligible items in line with your statutory rights. Customised or personalised products are generally non-refundable unless faulty. For full details, please see our Returns & Refunds Policy.

 

6. Intellectual Property

All content on this site—including product photos, graphics, text, and branding—is the intellectual property of The Custom Touch and may not be used or reproduced without permission.

 

7. User Content

If you share reviews, comments, or images (such as customer photos), you grant us the right to use this content in our marketing, social media, or promotions, unless you state otherwise.

 

8. Limitation of Liability

We do our best to ensure all content is accurate, but we do not guarantee that our website will be error-free or uninterrupted. We are not responsible for any indirect or consequential losses resulting from use of our site or products.

 

9. External Links

This website may contain links to external platforms (e.g., Etsy, Instagram). We are not responsible for their content or privacy practices.

 

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page with the updated date.

 

11. Contact Us

For any questions about these Terms, please contact us at:
The Custom Touch
Email: info@ thecustomtouch.co.uk
Website: www.thecustomtouch.co.uk

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