At The Custom Touch, we want you to be completely happy with your purchase. If something isn’t quite right, here’s how we handle returns and refunds.
Returns - We accept returns on non-personalised, non-custom items within 14 days of delivery.
To qualify for a return:
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Items must be unused, in their original condition, and in original packaging.
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You must contact us within 14 days of receipt and return the item within 28 days.
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Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrect.
Refunds - Once your return is received and approved:
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We will issue a refund to your original payment method
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Please allow up to 7 working days for the refund to be processed
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Original shipping costs are non-refundable, unless the return is due to our error
Damaged or Faulty Items - If your item arrives damaged, faulty, or incorrect, please email us within 3 days of delivery with clear photos. We will arrange a replacement or refund.